Shipping

Shipping

All shipments are FCA our shipping point. Excellgen, Inc. is not liable for any delay, loss or damage to the product during the course of shipment. This includes accidents, theft, vandalism, labor difficulties or disputes, weather extremes, other acts of nature, or any other circumstances. At our discretion, we may issue a product credit or refund for the product value and shipping charges. Any use tax, sales tax, excise tax, duty, inspection or testing fee, or any other tax, fee or charge imposed by any governmental authority, on or measured by the transaction between us shall be paid by you in addition to the prices quoted or invoiced. If we are required to pay any such tax, fee or charge, you shall reimburse us therefore or provide us at the time the order is submitted an exemption certificate or other document acceptable to the authority imposing the tax, fee or charge.

Changes, Cancellations or Returns

Orders for regularly stocked items may be cancelled at no charge provided that we receive notice before the order is shipped. Additions to an order after processing and shipping may be subject to additional freight and ice charges.

Products should be inspected upon receipt. Our Customer Service Department must be notified of any claims for shortages or damages within 72 hours of receipt of the goods or they shall be accepted by you and deemed to conform to the Terms. Authorization for all product returns must be approved by our Customer Service Department and a return authorization number given to you prior to the return of goods. In some instances of defect or damage, you may be required to destroy the product at your site.

A restocking charge of 25% shall be charged on returns that are not the result of any error or fault of Excellgen. Not all items will be authorized for return, due to temperature and packing requirements. Items authorized for return must arrive at our facilities in a state satisfactory for resale to be eligible for product credit. Goods may not be returned for credit more than 10 days after your receipt of the goods. Shipping charges will not be credited. Cancellations after the order is shipped but before receipt at the customer site are subject to the same restocking fees and Terms stated here.

Orders for custom products or custom packaging may not be cancelled without the express written consent of Excellgen. Custom products or custom packaging refers to any products that is manufactured for a specific customer and are not routinely offered for sale to other customers.

If you would like to request a RMA number, please use this link: RMA Request.

Revised Feb 8, 2008